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The workforce is no longer just local, and executives and managers often move from position to position, not only in their own country but between different countries. This online business course will cover how you deal with diversity in the workplace in a shifting business landscape will determine your success in the future.


  • Effective Supervisory Skills
  • Maintaining a Positive Environment
  • Hard Skills to Improve Systems
  • Soft Skills to Improve People
  • Maintaining and Leading a Winning Team
  • Fundamentals of Employee Management
  • Identifying and Approaching Common Issues


10 modules - Courses are fully online and can be completed at your own time and pace. It's estimated that each module takes 1-2 hours to complete.




Managing Diversity in a Multicultural Workplace combines an understanding of culture with the development of key management skills so that a manager or prospective manager develops a range of core skills and values that can be applied in many different situations.

Why is managing diversity so important today?

The challenges that you face today are very different to the challenges of the past. The world is becoming smaller through travel and mass communications. Cultural, economic, educational and gender borders are dissolving and more companies find themselves engaged in business with other countries or influenced by events from another part of the world.


Course Topics

Diversity and Management Skills
This module will help you answer the following questions: What is diversity? What is management? AND combined, what is diversity management. The dimensions of diversity affect performance, motivation, success, and interactions within the workplace.

Developing Inner Leadership Part 1
In order to lead and manage others, you must be able to lead and manage yourself. This course will teach you to focus inwardly on the global leader in you. Leadership experts around the world agree that learning to be an effective manager must begin on the inside and not the outside.

Developing Inner Leadership Part 2
This module will identify and discuss the 10 inner leadership qualities or traits that effective leaders and managers all have in common. These traits are universal and vary little from industry to industry, profession to profession and country to country.

Culture and Cultural Conditioning
This module will help you to understand the meaning of culture and cultural conditioning. Using what you learned from previous modules, you will learn the meaning of culture and cultural conditioning and how it can impact the way you manage and lead your teams.

Overcoming Cultural Barriers and Stereotypes
This module defines how stereotyping and prejudice create barriers and shows you ways to break down these barriers. Learn how to break down barriers through greater understanding, acceptance and respect for cultural differences.

Effective Cross Cultural Communication Part 1
This module will review the 10 principles that are recognized by leadership experts around the world as contributing to effective business communication. Learning these principles will help you become a better global communicator.

Effective Cross Cultural Communication Part 2
This module will provide you with additional cross cultural communication tips and techniques. You will have an opportunity to practice cross cultural communication techniques in workplace scenarios.

Managing Conflict
This module will teach you how to manage employees and conflicts that may arise in a multicultural workplace. Learn to work your way through problem solving with activities and feedback.

Building and Motivating Multicultural Teams
Great leaders recognize that their most important job responsibility is to develop their people, give them room to grow, and inspire them to realize their full potential. You only succeed if your people do. As a leader in the hospitality 21st century workplace, your success will only be measured by the success of your people.

Leadership Legacy
It is the aim of this this final module to inspire you to become not just a Global Leader but also a Legacy Leader. A leader who not only works effectively with people from all backgrounds and respects and celebrates cultural differences, but also a leader who wants to make a positive difference in the world.




Layla M.
South Africa
I have gained tremendously by the AHA program. This course has shown me the importance of: being positive , having an open heart, cultural understanding, hard work, dedication, time management and so much more. The AHA program may have felt tedious at times and unhelpful, but when looking back I regret thinking those thoughts because it has changed my attitude towards how I view obstacles, challenges and hard work. I am so thankful to have completed this online course. I hope to have an amazing business purely because of the fact that I can make people who work for me, people who are in contact with my company or people I interact with feel my AMAZING HOSPITALITY ATTITUDE. My motivations and goals have shifted and my number 1 goal is to remember that it doesn't matter if you don't have the best of everything else, as long as you have the best attitude, then you will be truly successful.
Harris G.
Through this course, I have learned how to cooperate with others, to accept the views of others towards us. It also taught me how we react to what people have done to us by giving them a good appreciation. Besides, through this also I believe I can make a change in my studies and in my life too. This course has giving me an opportunity.

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