Managing Diversity in Business Course Overview

Book Cover

The workforce is no longer just local, and executives and managers often move from position to position, not only in their own country but between different countries. This online business course will cover how you deal with diversity in the workplace in a shifting business landscape will determine your success in the future.

Managing Diversity in a Multicultural Workplace combines an understanding of culture with the development of key management skills so that a manager or prospective manager develops a range of core skills and values that can be applied in many different situations.

Why is managing diversity so important today?

The challenges that you face today are very different to the challenges of the past. The world is becoming smaller through travel and mass communications. Cultural, economic, educational and gender borders are dissolving and more companies find themselves engaged in business with other countries or influenced by events from another part of the world.

You will learn:

  • Effective Supervisory Skills
  • Maintaining a Positive Environment
  • Hard Skills to Improve Systems
  • Soft Skills to Improve People
  • Maintaining and Leading a Winning Team
  • Fundamentals of Employee Management
  • Identifying and Approaching Common Issues

Let's Get Started

Registration takes about 5 minutes. Then, begin your course and continue at your own pace.

Hospitality Course

Course Work

Successfully complete all 10 modules of the course. Each module takes 2-3 hours to complete.
You Will Earn
  • Course Certificate
Cost: $250

Or, Make Payments
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Inside This Course


Building and Motivating Multicultural Teams
Building and Motivating Multicultural Teams
Effective Cross Cultural Communication
Effective Cross Cultural Communication
Leadership Legacy
Developing Inner Leadership
Developing Inner Leadership


Diversity and Management Skills
Helps you answer the following questions: What is diversity? What is management? AND combined, what is diversity management. The dimensions of diversity affect performance, motivation, success, and interactions within the workplace.

Developing Inner Leadership Part 1
In order to lead and manage others, you must be able to lead and manage yourself. This course will teach you to focus inwardly on the global leader in you. Leadership experts around the world agree that learning to be an effective manager must begin on the inside and not the outside.

Developing Inner Leadership Part 2
Identifies and discusses the 10 inner leadership qualities or traits that effective leaders and managers all have in common. These traits are universal and vary little from industry to industry, profession to profession and country to country.

Culture and Cultural Conditioning
Helps you to understand the meaning of culture and cultural conditioning. Using what you learned from previous modules, you will learn the meaning of culture and cultural conditioning and how it can impact the way you manage and lead your teams.

Overcoming Cultural Barriers and Stereotypes
Defines how stereotyping and prejudice create barriers and shows you ways to break down these barriers. Learn how to break down barriers through greater understanding, acceptance and respect for cultural differences.

Effective Cross Cultural Communication Part 1
Reviews the 10 principles that are recognized by leadership experts around the world as contributing to effective business communication. Learning these principles will help you become a better global communicator.

Effective Cross Cultural Communication Part 2
Provides you with additional cross cultural communication tips and techniques. You will have an opportunity to practice cross cultural communication techniques in workplace scenarios.

Managing Conflict
Teaches you how to manage employees and conflicts that may arise in a multicultural workplace. Learn to work your way through problem solving with activities and feedback.

Building and Motivating Multicultural Teams
Great leaders recognize that their most important job responsibility is to develop their people, give them room to grow, and inspire them to realize their full potential. You only succeed if your people do. As a leader in the hospitality 21st century workplace, your success will only be measured by the success of your people.

Leadership Legacy
It is the aim of this this final module to inspire you to become not just a Global Leader but also a Legacy Leader. A leader who not only works effectively with people from all backgrounds and respects and celebrates cultural differences, but also a leader who wants to make a positive difference in the world.

Schools, Universities, and Corporate

AHA's curriculum is available to Universities, High Schools,
and Corporate Training, all around the world!


Academic institutions are in a race towards developing graduates who are equipped to meet the demands of the global community. Global competitiveness is the direction that schools everywhere are headed for in developing their graduates. AHA courses are aimed to enhance and internationalize the hospitality and business curriculum of educational institutions anywhere in the world.

AHA's certificate programs are registered with the Commission on Higher Education in the USA allowing students to earn a recognized American credential. AHA's courses have been designed for college and university programs and can be used to complement an existing course such as an Internship Preparatory course or can be used as a course supplement and resource.

High Schools

Career readiness and employability skills also known as transferable skills, have become a critical part of education. Employers are seeking graduates with a combination of skills that fall under this career readiness and employability umbrella that include such things as soft skills or people skills, customer service skills and life skills. These skills include: effective non-verbal and verbal communication, problem solving, being a team player, accepting responsibility, having a positive attitude, showing good character and time management.

AHA World Campus is a USA licensed post-secondary virtual school, aimed to complement the curriculum of high schools. AHA's career and professional development courses, licensed by the Commission on Higher Education (CHE) of South Carolina, give emphasis to key employability traits and multicultural skills needed for success in today's diverse workforce.

Corporate Training

Customer retention is all about customer service and customer service is all about employee morale, motivation and training. AHA's online certificate courses assists employers with both. It's estimated that 80% of lost customers don't return because of bad service. AHA World Campus will give your employees the skills they need to not just satisfy customers, but to keep them returning to your business again and again.

Since 1986, the American Hospitality Academy has had one singular pursuit, "to motivate and inspire employees to deliver excellent service, and to achieve an "a ha" or an Amazing Hospitality Attitude. Through AHA's World Campus, companies can now take advantage of AHA's proven techniques and affordable customer service and management training courses. All courses are taken fully online and can be completed at your employee's own time and pace.

Workforce Development

For over 30 years, the American Hospitality Academy has specialized in developing thousands of college students worldwide for employment and leadership positions in the hospitality industry. AHA is now bringing our years of experience to workforce development and youth programs to help individuals become more employable in the service industry by inspiring their "a ha!" an Amazing Hospitality Attitude.

In today's workforce, soft skills or people skills have become increasingly valued by employers. While traditionally, workers were hired primarily for their technical or functional skills, organizations are now placing greater emphasis on less tangible qualities, such as good communication skills, cooperativeness, character and a positive attitude. AHA teaches the soft skills that are needed for young adults to succeed in the workplace.

Are you looking to enhance your hospitality and business curriculum?

Contact Us


Layla M., South Africa
I have gained tremendously by the AHA program. This course has shown me the importance of: being positive , having an open heart, cultural understanding, hard work, dedication, time management and so much more. The AHA program may have felt tedious at times and unhelpful, but when looking back I regret thinking those thoughts because it has changed my attitude towards how I view obstacles, challenges and hard work. I am so thankful to have completed this online course. I hope to have an amazing business purely because of the fact that I can make people who work for me, people who are in contact with my company or people I interact with feel my AMAZING HOSPITALITY ATTITUDE. My motivations and goals have shifted and my number 1 goal is to remember that it doesn't matter if you don't have the best of everything else, as long as you have the best attitude, then you will be truly successful.
Harris G., Malaysia
Through this course, I have learned how to cooperate with others, to accept the views of others towards us. It also taught me how we react to what people have done to us by giving them a good appreciation. Besides, through this also I believe I can make a change in my studies and in my life too. This course has giving me an opportunity.

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