COURSE OVERVIEW



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This online hospitality course provides an introduction and overview of the global hospitality and tourism industry, its growth and development, industry segments and their distinguishing characteristics, trends and current concerns. Students are introduced to professional hospitality career opportunities and the employability skills needed to succeed in specific hospitality career.



THIS COURSE COVERS:

  • Discuss and analyze the key factors responsible for the growth and development of hospitality and tourism
  • Describe the current hospitality industry trends and challenges faced by the hospitality and tourism industry, in the context of global economic, environmental, health and other social concerns
  • Discuss hotel classifications and describe the different types of hotel ownership and development, i.e. franchising and management contracts
  • Identify possible career paths for hospitality graduates with emphasis on the vast opportunities open to those who possess the knowledge, skills and personal qualities expected of potential industry leaders
  • Discuss the importance of effective service leadership and management, and the characteristics of effective leaders in the hospitality industry

LENGTH

14 modules - Courses are fully online and can be completed at your own time and pace. It's estimated that each module takes 1-2 hours to complete.

COST

$250





ABOUT THIS COURSE




The Introduction to Hospitality and Tourism (IHT) course shows students how to analyze the key factors responsible for the growth and development of hospitality and tourism, identifying current trends and challenges faced by the hospitality and tourism industry, and understanding hotel classifications and the different types of hotel ownership and development.

This course will help identify possible career paths for hospitality graduates with emphasis on the vast opportunities open to those who possess the knowledge, skills and personal qualities expected of potential industry leaders. We will also discuss the importance of effective leadership and management, and the characteristics of effective leaders in the hospitality industry.



Course Topics



Spirit of Hospitality
You will learn to recognize what constitutes and contributes to guest satisfaction and how exceeding these standards directly correlate to the success of your future position. Increasing competition within the hospitality industry has also increased the importance of the role guest service excellence plays in the success of any hospitality venue. This seminar will help you develop the kind of positive, caring guest service attitude that will enable you to shine!

Choose Your Attitude
Learn how to soar to new heights with an "attitude of gratitude" that sees life’s challenges as opportunities. It is not your aptitude but your attitude that will determine your success in your career. A positive attitude is the essence of providing exceptional guest service, which is why the most successful hospitality organizations hire for attitude and train for aptitude. Life produces extraordinary rewards for those who give in extraordinary ways.

Character Building
This seminar will teach you to appreciate the importance of developing positive character traits, identify desirable traits and be able to explain their benefit in the workplace. It's important to recognize personality and behavior flaws that cause difficulties on the job. Good character does not just happen. We develop this, each and every day, by the choices we make in both our personal and professional lives.

Communication
For effective business communication, it is important to make certain that the people you are talking to clearly understand both your words and your actions. The most important principle in communication is to learn how to hear what is not being said. This seminar will help you learn how to successfully "speak the same language" with people of diverse backgrounds.

Cooperation
Without cooperation, the hospitality industry will not survive, much less thrive. This seminar reviews the professional interactions and cooperation skills. The ability to cooperate with co-workers is key to individual success, team success, and the success of the organization.

Attendance and Time Management
This seminar helps you develop strategies for delegating tasks, prioritizing, and planning to increase your efficiency. Time is always a scarce and precious resource for everyone. Those who manage their time wisely lead well-rounded lives, accomplish more personally, as well as professionally, experience less stress and feel better about themselves.

Appearance and Etiquette
In this seminar, we will discuss the importance of appearance, grooming, hygiene and etiquette in the workplace. Studies have shown that thirty seconds is all it takes for someone meeting you to form an entire list of impressions about your character and your abilities. Once we learn to look through the eyes of the guest, we will begin to realize that our success depends not only in acting, but in looking the part as well.

Embrace Change and Fall Up!
Things do not always go our way. This seminar will discuss how you can “fall up” and embrace the change around you. Failure is not the falling down, but the staying down. In other words, if you stay down, you quit- you fail! You are going to have disappointments in your work and in your personal life. The question that separates the best from the rest is how you are going to deal with negativity and embrace the change around you.

Elements of Service and Customer Magic
This seminar will discuss how you can own and take charge of your customer interactions and deliver the "A HA!" with magic! Learn the 3 C's of Customer Magic: Connect, Contribute and Conclude. We will discuss commitment, imagination, creativity and how you can develop customer magic skills by having an open mind and consistency.

Teamwork - Wear your "a ha!" Onstage!
This seminar will discuss how you and your team can work together to display Amazing Hospitality Attitudes while onstage at work. The ultimate goal of any organization is to achieve overall effectiveness. In other words, the sum should be greater than its parts! Of course, we all want to succeed as individuals, but our primary focus should always be on the success of the organization as a whole. This requires teamwork.

Understanding Culture
This seminar defines key terms, processes, and concepts to help you understand the general meaning of culture and how it works in our world. The central focus of this session is the relationship between "Culture in the Abstract" and "Culture in the Flesh." It is important to understand that the beliefs and behaviors of a particular culture are not arbitrary, but are part of that culture's rich history and heritage.

Breaking Down Stereotypes
This seminar focuses on the important keys to building a cross-cultural community, specifically the need for breaking down harmful stereotypes. Breaking down stereotypes requires that individuals, societies, and government institutions make a commitment to gaining new insights and perspectives through compassion, honesty, self-control, compromise and participation, with the common good in mind.

Effective Cross-Cultural Communication
This seminar explains the challenges of effective business communication skills in a multi-cultural workplace and introduces you to issues that may occur as a result of miscommunication. Learn the skills needed for effective cross-cultural communication and the strategies that you may implement to increase your ability to communicate in a multi-cultural setting.

Celebrating Diversity
This seminar offers you the opportunity to learn how to celebrate cultural diversity in the workplace with your peers, employees or guest/clientele. It introduces you to workplace diversity, explains the characteristics and challenges of a multi-cultural workplace, and presents leadership strategies for you to practice and implement.
 


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REVIEWS OF THIS COURSE


Testimonials
Vasil V.
Bulgaria
Using the AHA standards every day changed my whole conception about working in the Hospitality Industry and made it so much better and actually easier. What I mean is that having the right tools to deal with different situations, to have an idea how you should react the right way and to know how to organize yourself - you are ready to go. And I'm not just saying it -this program gave me the chance to go to the top of my department being an F&B Manager the last 3 months, so each and every module and exercise is incredibly useful every day and I feel that I have a solid ground start climbing my ladder of success!
Testimonials
Riya R.
India
Great thanks to "A ha!". I am amazed with my results. I gained many new skills I had not learned in school as well as knowledge of other cultures with this course. It has provided me with a strong hospitality background while inspiring and teaching work ethics, cultural understanding and leadership skills. The activities were also motivating and inspiring. The seminars were so powerful which increased my confidence level. I am thankful to be a part of the American Hospitality Academy.




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