Threats and Risks
This module will discuss hotel liabilities and the specific threats and risks that are associated with hostile, criminal and or terrorist activity. You will also learn ways to help you identify the various types of threats associated with these risks and the reasons for suspicion.
Suspicious People and Behavior
This module looks closely at the types of suspicious activity you may encounter at a hotel. Hotel employees come in contact with hundreds of individuals- guests, co-workers, vendors, contractors- every day as the hotel environment is a very busy place. Because of this, suspicious activity has the potential to go unnoticed.
Suspicious Objects, Vehicles and Mail
This module will focus on the strategies you should use and information you should have when reporting suspicious activity. You will enhance what you have learned so far to further help you understand how you can keep your property safe by reporting and responding to suspicious activity and hostile events.
Reporting: Say Something!
Good character does not just happen. We develop this, each and every day, by the choices we make in both our personal and professional lives. This seminar will teach you to appreciate the importance of developing positive character traits, identify desirable traits and be able to explain their benefit in the workplace. It's important to be able to recognize personality and behavior flaws that cause difficulties on the job.
Responding: Take Action!
In this module, you will learn to Take Action in response to an emergency or security situation. Once you can define an emergency situation, you will be able to proactively learn the appropriate response and course of action to help keep yourself, your guests and teammates safe.
Security as a Service
In this module, you will be introduced to the concept of Security as a Service. You will learn ways that a hotel can adopt a security plan that incorporates the main elements to effective security within a hotel.
Security Procedures and the Guest Cycle Part I
This module will take you through the first two stages of the guest cycle of pre-arrival and arrival and you will learn procedures that will contribute to your role in your hotel security plan. A hotel's security plan is only as effective as the people implementing it. Providing security as a service can be positive for a hotel if it is performed daily by all departments and their departmental teams.
Security Procedures and the Guest Cycle Part II
This module will take you through the last two stages of the guest cycle of occupancy and departure stage. You will learn specific procedures that will contribute to your role in your hotel's security plan.