COURSE OVERVIEW

Book Cover

In this online hospitality course you will learn ways you can be part of the security team of your organization by using effective procedures and tools to detect, respond and take action to events that may threaten you or your organization.

Hotel security management awareness is a process, not an event and its procedures work best when people work together.

It is important to know and understand that security at a hotel property is everyone’s responsibility. Trained and alert employees are essential to keeping the hotel safe and play a very important role in security. No matter your position, you play a critical role in recognizing, reporting and responding to suspicious activity.



You will learn:

  • Hotel Security, Safety, and Awareness
  • Recognizing, Reporting, and Responding to Suspicious Activity
  • Providing Hotel Security as a Service
  • How to Create a Hotel Security Plan
  • Safety and Security Training


Let's Get Started

Registration takes about 5 minutes. Then, begin your course and continue at your own pace.



Hospitality Course

Course Work

Successfully complete all 9 modules of the course. Each module takes 2-3 hours to complete.
You Will Earn
  • Course Certificate
Cost: $250

Get Started



Inside This Course



Demos


Security Begins with You
Security Begins with You
Suspicious People and Behaviors
Suspicious People and Behaviors
Security as a Service
Security as a Service
Security Procedures and the Guest Cycle
Security Procedures and the Guest Cycle



Topics


Threats and Risks
This module will discuss hotel liabilities and the specific threats and risks that are associated with hostile, criminal and or terrorist activity. You will also learn ways to help you identify the various types of threats associated with these risks and the reasons for suspicion.

Suspicious People and Behavior
This module looks closely at the types of suspicious activity you may encounter at a hotel. Hotel employees come in contact with hundreds of individuals- guests, co-workers, vendors, contractors- every day as the hotel environment is a very busy place. Because of this, suspicious activity has the potential to go unnoticed.

Suspicious Objects, Vehicles and Mail
This module will focus on the strategies you should use and information you should have when reporting suspicious activity. You will enhance what you have learned so far to further help you understand how you can keep your property safe by reporting and responding to suspicious activity and hostile events.

Reporting: Say Something!
Good character does not just happen. We develop this, each and every day, by the choices we make in both our personal and professional lives. This seminar will teach you to appreciate the importance of developing positive character traits, identify desirable traits and be able to explain their benefit in the workplace. It's important to be able to recognize personality and behavior flaws that cause difficulties on the job.
Responding: Take Action!
In this module, you will learn to Take Action in response to an emergency or security situation. Once you can define an emergency situation, you will be able to proactively learn the appropriate response and course of action to help keep yourself, your guests and teammates safe.

Security as a Service
In this module, you will be introduced to the concept of Security as a Service. You will learn ways that a hotel can adopt a security plan that incorporates the main elements to effective security within a hotel.

Security Procedures and the Guest Cycle Part I
This module will take you through the first two stages of the guest cycle of pre-arrival and arrival and you will learn procedures that will contribute to your role in your hotel security plan. A hotel's security plan is only as effective as the people implementing it. Providing security as a service can be positive for a hotel if it is performed daily by all departments and their departmental teams.

Security Procedures and the Guest Cycle Part II
This module will take you through the last two stages of the guest cycle of occupancy and departure stage. You will learn specific procedures that will contribute to your role in your hotel's security plan.



Schools, Universities, and Corporate

AHA's curriculum is available to Universities, High Schools,
and Corporate Training, all around the world!

Universities


Academic institutions are in a race towards developing graduates who are equipped to meet the demands of the global community. Global competitiveness is the direction that schools everywhere are headed for in developing their graduates. AHA courses are aimed to enhance and internationalize the hospitality and business curriculum of educational institutions anywhere in the world.

AHA's certificate programs are registered with the Commission on Higher Education in the USA allowing students to earn a recognized American credential. AHA's courses have been designed for college and university programs and can be used to complement an existing course such as an Internship Preparatory course or can be used as a course supplement and resource.

High Schools


Career readiness and employability skills also known as transferable skills, have become a critical part of education. Employers are seeking graduates with a combination of skills that fall under this career readiness and employability umbrella that include such things as soft skills or people skills, customer service skills and life skills. These skills include: effective non-verbal and verbal communication, problem solving, being a team player, accepting responsibility, having a positive attitude, showing good character and time management.

AHA World Campus is a USA licensed post-secondary virtual school, aimed to complement the curriculum of high schools. AHA's career and professional development courses, licensed by the Commission on Higher Education (CHE) of South Carolina, give emphasis to key employability traits and multicultural skills needed for success in today's diverse workforce.

Corporate Training


Customer retention is all about customer service and customer service is all about employee morale, motivation and training. AHA's online certificate courses assists employers with both. It's estimated that 80% of lost customers don't return because of bad service. AHA World Campus will give your employees the skills they need to not just satisfy customers, but to keep them returning to your business again and again.

Since 1986, the American Hospitality Academy has had one singular pursuit, "to motivate and inspire employees to deliver excellent service, and to achieve an "a ha" or an Amazing Hospitality Attitude. Through AHA's World Campus, companies can now take advantage of AHA's proven techniques and affordable customer service and management training courses. All courses are taken fully online and can be completed at your employee's own time and pace.

Workforce Development


For over 30 years, the American Hospitality Academy has specialized in developing thousands of college students worldwide for employment and leadership positions in the hospitality industry. AHA is now bringing our years of experience to workforce development and youth programs to help individuals become more employable in the service industry by inspiring their "a ha!" an Amazing Hospitality Attitude.

In today's workforce, soft skills or people skills have become increasingly valued by employers. While traditionally, workers were hired primarily for their technical or functional skills, organizations are now placing greater emphasis on less tangible qualities, such as good communication skills, cooperativeness, character and a positive attitude. AHA teaches the soft skills that are needed for young adults to succeed in the workplace.


Are you looking to enhance your hospitality and business curriculum?

Contact Us




REVIEWS OF THIS COURSE


Testimonials
Evelyn I., Argentina
I learnt that even thought that sometimes in the workplaces I will face difficult situations with coworkers as with guests, it is always up to me how I can react and act, it is my choice how I can improve at work and at the same time enjoy it every day. It is all about my attitude and my commitment with my career and my work that it is going to help me to give that "extra" to the guests, others coworker and the company. Also, the diversity and multicultural exchange is something unavoidable in this industry and at the same time it is what makes this industry extremely enjoyable and amazing.
Testimonials
Vasil V., Bulgaria
Using the AHA standards every day changed my whole conception about working in the Hospitality Industry and made it so much better and actually easier. What I mean is that having the right tools to deal with different situations, to have an idea how you should react the right way and to know how to organize yourself - you are ready to go. And I'm not just saying it -this program gave me the chance to go to the top of my department being an F&B Manager the last 3 months, so each and every module and exercise is incredibly useful every day and I feel that I have a solid ground start climbing my ladder of success!

Take Your Career to the Next Level!

Earn a Professional Development Certificate in Business or Hospitality


Get Started


Copyright © 1986-2017 American Hospitality Academy. All Rights Reserved. | Terms of Use | Privacy Policy
Designed & Maintained by CreativeNetFX