Learning to Lead Former Peers
Transitioning from employee to supervisor may mean that you will be motivating and leading your former peers. This session will allow you to tackle this transition with confidence to help you succeed. As a new supervisor, you were promoted based on both your technical and human relation skills. Your promotion is an exciting time, however, one that you need to approach with caution so you start off on the right foot.
Supervisor and the Management Process
This session will review the management process and ask you to apply them within the context of your particular hospitality or tourism specialty. As a future hospitality supervisor, you must know and understand the basic principles of management that are essentially the same in any type of business and at all management levels. Learn how to apply these principles within the context of the resources available to you within your organization.
Recruit a Winning Team
This seminar will describe internal and external recruiting, interview techniques, and prepare you to work with human resources, or HR, to develop a winning team in your department. As a supervisor, you need to understand the basic policies and procedures which human resources staff use when recruiting and selecting employment candidates.
Conflict and Resolution
This session will help you learn to the appropriate reactions to common problems that supervisors are faced with in the workplace. Do you like to handle problems? In general, nobody enjoys handling problems and conflict. But they can be the fire that tempers and strengthens your skills as a supervisor. New supervisors often have one of two reactions to problems and conflict: to ignore them, or to try to solve them without any help from co-workers.
Team in Training
This session will show you how to orientate and train new employees for success and help in employee retention. Make the Connection! During orientation and training, the supervisor is the new employee’s connection to the organization.
Motivating and Team Building
This seminar identifies some strategies you can use to motivate employees, foster teamwork, and improve your own leadership skills. After completing this lesson you should be able to understand what motivation is and how it benefits you, your employees, and your property. You should also be able to use appropriate motivational strategies, know how to promote teamwork and get employees to help you solve problems and make suggestions about ways to build teamwork.
This session will help you set successful productivity standards that can make a big difference in overall performance. Few industries depend upon their employees to the same degree as the hospitality industry. Without great employees, no property can enjoy an outstanding reputation. Just as the quality of a guest’s visit to your property depends on your employees, so too does your success as a supervisor.
Coach and Evaluation
This session will review the crucial supervisory tasks such as performance reviews, coaching and discipline. According to many leadership studies, employees need feedback, coaching and discipline more than ever to help drive success and improve worker performance.