Career Essentials and Service
Indentifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
Business Communication: Verbal and Non Verbal
Covers the various areas of communication currently used in conducting business effectively. An overview of the channels of communication and elements of communication - both verbal and non- verbal.
Supervision in the Workplace
Builds effective supervisory skills that are essential to maintaining a positive environment at work. Great supervisors need 'hard' skills to improve systems and 'soft' skills' to effectively coach and improve people, in order to maintain and lead a winning team.
Develop an understanding of culture with key management skills, allowing a manager or a prospective manager to realize a range of core skills, guided by management principles that can be effectively applied in different situations.
in a Multicultural Workplace
Hotel Security Awareness and Service
Learn effective procedures and tools to detect, respond and take action in response to events that may threaten you or your organization.