Business Communication Course Overview

Book Cover

This online business course is focused on effective business communication processes commonly used in today's multicultural workplace. It also covers verbal and nonverbal means of communication used in the business context, the use of technology in communication, the correct format of various business communication tools as well as public speaking. Emphasis is given to channels of communication, the different medium and tools used in business communication and how each can be used effectively.

In this so called “age of communication”, workplaces around the world continues to be challenged by endless concerns related to communication. Most workplaces are people and service oriented and employ a vast amount of manpower to get things done. In today's workforce, day to day operations calls for a continuous flow of information that should be delivered promptly, accurately and efficiently through the most appropriate medium.

Constant interaction and close coordination among employees is a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy customers and exceed their expectations. All these require effective communication.

You will learn:

  • Verbal and Non Verbal Communication Skills
  • The Practice and Art of Communication in the Workplace
  • Various Business Communication Strategies
  • The Use of Technology in Communication
  • Correct Format of Various Business Communication Tools
  • Public Speaking

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Registration takes about 5 minutes. Then, begin your course and continue at your own pace.

Hospitality Course

Course Work

Successfully complete all 10 modules of the course. Each module takes 2-3 hours to complete.
You Will Earn
  • Course Certificate
Cost: $250

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Inside This Course


Elements of Communication Non Verbal
Elements Communication Non Verbal
Elements of Communication Verbal
Elements of Communication Verbal
Business Correspondence
Business Correspondence
Effective Business Reading
Effective Business Reading


M1 Business Communication Overview
An overview of the business communication course that shows how technology has changed the way we communicate in the industry. You will also learn the various parts that are involved in the communication process and begin to understand why communication is complex and challenging.

M2 Channels of Communication
We communicate in many different ways. This module will define the four primary communication channels and the advantages and disadvantages of each. You will begin to practice when, how, why and where to properly use these channels in the industry.

M3 Elements of Communication: Non Verbal
Communication is determined not by how well we say things, but by how well we are understood. While we might think differently, in actuality our vocal and visual communication has more power than actually what we say verbally. In this module, you will learn the common myths and three main elements of business communication.

M4 Elements of Communication: Verbal
You will learn the six main elements of verbal communication and how they are used for successful communication in the workplace. While verbal communication has many advantages if done effectively, it can also have many disadvantages based on who you are talking to.

M5 Effective Presentations
You will learn detailed ways to create a presentation from start to implementation along with tools to help you enhance your overall speech. Public Speaking can be scary, however if you understand the three main goals of effective presentations (confidence, content and connection) it will be easier to implement each stage of developing a successful business presentation.

M6 Written Communication
You will learn to successfully correspond your message through communication mediums such as: Email, Text, Memos, Logs, Formal and Informal Business Letters, and Reports. Today’s advances in technology has allowed business correspondence to move from just letters to other types of short messages between two people or two correspondents. In the workplace you will be asked to create correspondence in many different situations.

M7 AND M8 Business Correspondence Part I and Part II
Studies have shown that thirty seconds is all it takes for someone meeting you to form an entire list of impressions about your character and your abilities. In this seminar, we will discuss the importance of appearance, grooming, hygiene and etiquette in the workplace. Once we learn to look through the eyes of the guest, we will begin to realize that our success depends not only in acting, but in looking the part as well.

M9 Enhancing your Listening Skills
Defines how listening can enhance your overall verbal and nonverbal business communication skills and gives you ways to practice while showing empathy in the industry. How well do you actually listen when someone is speaking? In reality, we usually talk more than we listen.

M10 Effective Business Reading
Lists common strategies that can help you enhance your business language and comprehension for success as you grow within an organization. Many business leaders today are finding that frequent reading is one of the best ways to develop their vocabulary, improve comprehension and their overall communication. The more you practice your reading comprehension and business language the more you will be able to read large amounts of text without worrying too much about details or looking up vocabulary words.

Schools, Universities, and Corporate

AHA's curriculum is available to Universities, High Schools,
and Corporate Training, all around the world!


Academic institutions are in a race towards developing graduates who are equipped to meet the demands of the global community. Global competitiveness is the direction that schools everywhere are headed for in developing their graduates. AHA courses are aimed to enhance and internationalize the hospitality and business curriculum of educational institutions anywhere in the world.

AHA's certificate programs are registered with the Commission on Higher Education in the USA allowing students to earn a recognized American credential. AHA's courses have been designed for college and university programs and can be used to complement an existing course such as an Internship Preparatory course or can be used as a course supplement and resource.

High Schools

Career readiness and employability skills also known as transferable skills, have become a critical part of education. Employers are seeking graduates with a combination of skills that fall under this career readiness and employability umbrella that include such things as soft skills or people skills, customer service skills and life skills. These skills include: effective non-verbal and verbal communication, problem solving, being a team player, accepting responsibility, having a positive attitude, showing good character and time management.

AHA World Campus is a USA licensed post-secondary virtual school, aimed to complement the curriculum of high schools. AHA's career and professional development courses, licensed by the Commission on Higher Education (CHE) of South Carolina, give emphasis to key employability traits and multicultural skills needed for success in today's diverse workforce.

Corporate Training

Customer retention is all about customer service and customer service is all about employee morale, motivation and training. AHA's online certificate courses assists employers with both. It's estimated that 80% of lost customers don't return because of bad service. AHA World Campus will give your employees the skills they need to not just satisfy customers, but to keep them returning to your business again and again.

Since 1986, the American Hospitality Academy has had one singular pursuit, "to motivate and inspire employees to deliver excellent service, and to achieve an "a ha" or an Amazing Hospitality Attitude. Through AHA's World Campus, companies can now take advantage of AHA's proven techniques and affordable customer service and management training courses. All courses are taken fully online and can be completed at your employee's own time and pace.

Workforce Development

For over 30 years, the American Hospitality Academy has specialized in developing thousands of college students worldwide for employment and leadership positions in the hospitality industry. AHA is now bringing our years of experience to workforce development and youth programs to help individuals become more employable in the service industry by inspiring their "a ha!" an Amazing Hospitality Attitude.

In today's workforce, soft skills or people skills have become increasingly valued by employers. While traditionally, workers were hired primarily for their technical or functional skills, organizations are now placing greater emphasis on less tangible qualities, such as good communication skills, cooperativeness, character and a positive attitude. AHA teaches the soft skills that are needed for young adults to succeed in the workplace.

Are you looking to enhance your hospitality and business curriculum?

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Student Reviews

April H., USA
I thought I knew a lot about customer service. After taking this course, I have learned that I do not know everything. I have already started taking what I have learned from this course and implementing it at my workplace. I found some things to come easy, and other things I still need to work at. I have learned that it is all about attitude. I've leaned how to better deal with my coworkers and find a middle ground. I have used the words "onstage" and "offstage" often. I feel I have more confidence in myself! I am sure I will have many "a ha" moments in my future career as a manager.
George B., England
My internship at Ballenisles Country Club was very stressful and demanding to begin with due to the vast amount of new information and the comprehensive knowledge that I needed to grasp in order to perform my job to the highest standard, at times I felt completely out of my depth but with the help the seminars I was able to put many of the new skills I had learned from my AHA course and use them in order to help me improve day by day. Having the right attitude and setting myself goals were key components to helping reach the level and standard that was expected by my club.

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