Business Communication Overview
This module will provide you an overview of business communication strategies and show you how technology has changed the way we communicate in the industry. You will also learn the various parts that are involved in the business communication process and begin to understand why communication is complex and challenging.
Channels of Communication
This module will define the four primary communication channels and the advantages and disadvantages of each. We communicate in many different ways. You will begin to practice when, how, why and where to properly use these channels in the industry.
Elements of Communication: Non Verbal
In this module, you will learn the common myths and three main elements of communication. Communication is determined not by how well we say things, but by how well we are understood. While we might think differently, in actuality our vocal and visual communication has more power than actually what we say verbally.
Elements of Communication; Verbal
In this module, you will learn the six main elements of verbal communication and how they are used for successful communication in the industry. While verbal communication has many advantages if done effectively, it can also have many disadvantages based on who you are talking to.
In this module, you will learn detailed ways to create a presentation from start to implementation along with tools to help you enhance your overall speech. Public speaking can be scary, however if you understand the three main goals of effective presentations (confidence, content and connection) it will be easier to implement each stage of developing a successful business presentation.
This module will give you the five specific steps for effective writing and give you tips and guidelines to enhance your own business writing. Written communication has changed over time due to technology advances. Through review and revise stages, you will learn effective ways to enhance your writing.
M7 and M8 Business Correspondence Part I and Part II
In these two modules, you will review helpful ways to successfully correspond your message through a variety of mediums. Today’s advances in technology have allowed business correspondence to move from just letters to other types of short messages between two people or two correspondents. As a future hospitality professional, you will be asked to create correspondence in many different situations, or mediums such as: Email Messages, Text Messages, Memos, Logs, Formal and Informal Business Letters, Reports.
Enhancing your Listening Skills
This module defines how listening can enhance your overall verbal and nonverbal communication skills and gives you ways to practice while showing empathy in the industry. How well do you actually listen when someone is speaking? In reality, we usually talk more than we listen. This module offers effective listening tips which will boost your communication skills.
Effective Business Reading
This module will list common strategies that can help you enhance your business language and comprehension for success as you grow within an organization. Many business leaders today are finding that frequent reading is one of the best ways to develop their vocabulary, improve comprehension and their overall communication. The more you practice your reading comprehension and business language the more you will be able to read large amounts of text without worrying too much about details or looking up vocabulary words.