Business Communication in Hospitality Course Overview

Book Cover

This online hospitality course is focused on the formal business communication processes commonly used in the hospitality and tourism workplace. It also covers verbal and nonverbal means of business communication strategies, the use of technology in communication, the correct format of various business communication tools as well as public speaking. Emphasis is given to channels of communication, the different mediums and business communication tools, and how each can be used effectively, and the practice and art of communication in the workplace.

In this so called “age of communication”, the hospitality and tourism workplace continues to be challenged by endless concerns related to communication. The hospitality and tourism workplace is people oriented, as it is focused on providing excellent service to target clientele. It also employs a vast manpower resource to get things done. In this service oriented industry, day to day work calls for continuous flow of information that should be delivered promptly, accurately and efficiently through the most appropriate medium.

Constant interaction and close coordination among employees is a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy guests and exceed their expectations. All these require effective business communication.

You will learn:

  • Addressing concerns related to business communication
  • Employing vast manpower resources to get things done
  • Delivering prompt, accurate, and efficient information through appropriate mediums
  • Formal business communication processes commonly used in the hospitality and tourism workplace
  • The practice and art of effective business communication in the workplace
  • Verbal and nonverbal means of business communication
  • The use of technology and the correct format of various business communication tools

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Registration takes about 5 minutes. Then, begin your course and continue at your own pace.

Hospitality Course

Course Work

Successfully complete all 10 modules of the course. Each module takes 2-3 hours to complete.
You Will Earn
  • Course Certificate
Cost: $250

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Course Topics


Channels of Communication
Channels of Communication
Effective Presentations
Effective Presentations
Written Communication
Written Communication
Enhancing Your Listening Skills
Enhancing Your Listening Skills


Business Communication Overview
Provides an overview of business communication strategies and shows how technology has changed the way we communicate in the industry. You will also learn the various parts that are involved in the business communication process and begin to understand why communication is complex and challenging.

Channels of Communication
Defines the four primary communication channels and the advantages and disadvantages of each. We communicate in many different ways. You will begin to practice when, how, why and where to properly use these channels in the industry.

Elements of Communication: Non Verbal
You will learn the common myths and three main elements of communication. Communication is determined not by how well we say things, but by how well we are understood. While we might think differently, in actuality our vocal and visual communication has more power than actually what we say verbally.

Elements of Communication; Verbal
Learn the six main elements of verbal communication and how they are used for successful communication in the industry. While verbal communication has many advantages if done effectively, it can also have many disadvantages based on who you are talking to.

Effective Presentations
You will learn detailed ways to create a presentation from start to implementation along with tools to help you enhance your overall speech. Public speaking can be scary, however if you understand the three main goals of effective presentations (confidence, content and connection) it will be easier to implement each stage of developing a successful business presentation.
Written Communication
Provides the five specific steps for effective writing and gives you tips and guidelines to enhance your own business writing. Written communication has changed over time due to technology advances. Through review and revise stages, you will learn effective ways to enhance your writing.

M7 and M8 Business Correspondence Part I and Part II
Reviews helpful ways to successfully correspond your message through a variety of mediums. Today’s advances in technology have allowed business correspondence to move from just letters to other types of short messages between two people or two correspondents. As a future hospitality professional, you will be asked to create correspondence in many different situations, or mediums such as: Email Messages, Text Messages, Memos, Logs, Formal and Informal Business Letters, Reports.

Enhancing your Listening Skills
Defines how listening can enhance your overall verbal and nonverbal communication skills and gives you ways to practice while showing empathy in the industry. How well do you actually listen when someone is speaking? In reality, we usually talk more than we listen. This module offers effective listening tips which will boost your communication skills.

Effective Business Reading
Lists common strategies that can help you enhance your business language and comprehension for success as you grow within an organization. Many business leaders today are finding that frequent reading is one of the best ways to develop their vocabulary, improve comprehension and their overall communication. The more you practice your reading comprehension and business language the more you will be able to read large amounts of text without worrying too much about details or looking up vocabulary words.

Schools, Universities, and Corporate

AHA's curriculum is available to Universities, High Schools,
and Corporate Training, all around the world!


Academic institutions are in a race towards developing graduates who are equipped to meet the demands of the global community. Global competitiveness is the direction that schools everywhere are headed for in developing their graduates. AHA courses are aimed to enhance and internationalize the hospitality and business curriculum of educational institutions anywhere in the world.

AHA's certificate programs are registered with the Commission on Higher Education in the USA allowing students to earn a recognized American credential. AHA's courses have been designed for college and university programs and can be used to complement an existing course such as an Internship Preparatory course or can be used as a course supplement and resource.

High Schools

Career readiness and employability skills also known as transferable skills, have become a critical part of education. Employers are seeking graduates with a combination of skills that fall under this career readiness and employability umbrella that include such things as soft skills or people skills, customer service skills and life skills. These skills include: effective non-verbal and verbal communication, problem solving, being a team player, accepting responsibility, having a positive attitude, showing good character and time management.

AHA World Campus is a USA licensed post-secondary virtual school, aimed to complement the curriculum of high schools. AHA's career and professional development courses, licensed by the Commission on Higher Education (CHE) of South Carolina, give emphasis to key employability traits and multicultural skills needed for success in today's diverse workforce.

Corporate Training

Customer retention is all about customer service and customer service is all about employee morale, motivation and training. AHA's online certificate courses assists employers with both. It's estimated that 80% of lost customers don't return because of bad service. AHA World Campus will give your employees the skills they need to not just satisfy customers, but to keep them returning to your business again and again.

Since 1986, the American Hospitality Academy has had one singular pursuit, "to motivate and inspire employees to deliver excellent service, and to achieve an "a ha" or an Amazing Hospitality Attitude. Through AHA's World Campus, companies can now take advantage of AHA's proven techniques and affordable customer service and management training courses. All courses are taken fully online and can be completed at your employee's own time and pace.

Workforce Development

For over 30 years, the American Hospitality Academy has specialized in developing thousands of college students worldwide for employment and leadership positions in the hospitality industry. AHA is now bringing our years of experience to workforce development and youth programs to help individuals become more employable in the service industry by inspiring their "a ha!" an Amazing Hospitality Attitude.

In today's workforce, soft skills or people skills have become increasingly valued by employers. While traditionally, workers were hired primarily for their technical or functional skills, organizations are now placing greater emphasis on less tangible qualities, such as good communication skills, cooperativeness, character and a positive attitude. AHA teaches the soft skills that are needed for young adults to succeed in the workplace.

Are you looking to enhance your hospitality and business curriculum?

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Student Reviews

Shruti S., India
AHA has made such ad difference in my life. Before i joined this course and after its completion I have gained so much confidence and a new positive attitude inside of me. The way I look at life has totally changed. This course has inspired me, changed me and taught me so many things. Life is too short and you should live like it's the last day of your life.
Tushar D., Switzerland
The AHA course was professional and so outstanding while being super fun. AHA taught me about the importance of teamwork and improved my communication and showed me how to adapt to a diverse work environment . It was an overall great experience and will definitely help me grow in the future.

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