COURSE OVERVIEW



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This online hospitality course is focused on the formal business communication processes commonly used in the hospitality and tourism workplace. Emphasis is given to channels of communication, the different mediums and business communication tools, and how each can be used effectively, and the practice and art of communication in the workplace.



THIS COURSE COVERS:

  • Addressing concerns related to business communication
  • Employing vast manpower resources to get things done
  • Delivering prompt, accurate, and efficient information through appropriate mediums
  • Formal business communication processes commonly used in the hospitality and tourism workplace
  • The practice and art of effective business communication in the workplace
  • Verbal and nonverbal means of business communication
  • The use of technology and the correct format of various business communication tools

LENGTH

10 modules - Courses are fully online and can be completed at your own time and pace. It’s estimated that each module takes 1-2 hours to complete.

COST

$250





ABOUT THIS COURSE




In this so called “age of communication”, the hospitality and tourism workplace continues to be challenged by endless concerns related to communication. The hospitality and tourism workplace is people oriented, as it is focused on providing excellent service to target clientele. It also employs a vast manpower resource to get things done. In this service oriented industry, day to day work calls for continuous flow of information that should be delivered promptly, accurately and efficiently through the most appropriate medium.

Constant interaction and close coordination among employees is a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy guests and exceed their expectations. All these require effective business communication.

This course is focused on the formal business communication skills commonly used in the hospitality and tourism workplace. Emphasis is given to channels of communication, the different medium and business communication tools, and how each can be used effectively, and the practice and art of communication in the workplace. It also covers verbal and nonverbal means of business communication strategies, the use of technology in communication, the correct format of various business communication tools as well as public speaking.



Course Topics



Business Communication Overview
This module will provide you an overview of business communication strategies and show you how technology has changed the way we communicate in the industry. You will also learn the various parts that are involved in the business communication process and begin to understand why communication is complex and challenging.

Channels of Communication
This module will define the four primary communication channels and the advantages and disadvantages of each. We communicate in many different ways. You will begin to practice when, how, why and where to properly use these channels in the industry.

Elements of Communication: Non Verbal
In this module, you will learn the common myths and three main elements of communication. Communication is determined not by how well we say things, but by how well we are understood. While we might think differently, in actuality our vocal and visual communication has more power than actually what we say verbally.

Elements of Communication; Verbal
In this module, you will learn the six main elements of verbal communication and how they are used for successful communication in the industry. While verbal communication has many advantages if done effectively, it can also have many disadvantages based on who you are talking to.

Effective Presentations
In this module, you will learn detailed ways to create a presentation from start to implementation along with tools to help you enhance your overall speech. Public speaking can be scary, however if you understand the three main goals of effective presentations (confidence, content and connection) it will be easier to implement each stage of developing a successful business presentation.
Written Communication
This module will give you the five specific steps for effective writing and give you tips and guidelines to enhance your own business writing. Written communication has changed over time due to technology advances. Through review and revise stages, you will learn effective ways to enhance your writing.

M7 and M8 Business Correspondence Part I and Part II
In these two modules, you will review helpful ways to successfully correspond your message through a variety of mediums. Today’s advances in technology have allowed business correspondence to move from just letters to other types of short messages between two people or two correspondents. As a future hospitality professional, you will be asked to create correspondence in many different situations, or mediums such as: Email Messages, Text Messages, Memos, Logs, Formal and Informal Business Letters, Reports.

Enhancing your Listening Skills
This module defines how listening can enhance your overall verbal and nonverbal communication skills and gives you ways to practice while showing empathy in the industry. How well do you actually listen when someone is speaking? In reality, we usually talk more than we listen. This module offers effective listening tips which will boost your communication skills.

Effective Business Reading
This module will list common strategies that can help you enhance your business language and comprehension for success as you grow within an organization. Many business leaders today are finding that frequent reading is one of the best ways to develop their vocabulary, improve comprehension and their overall communication. The more you practice your reading comprehension and business language the more you will be able to read large amounts of text without worrying too much about details or looking up vocabulary words.
 


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REVIEWS OF THIS COURSE


Testimonials
Shruti S.
India
AHA has made such ad difference in my life. Before i joined this course and after its completion I have gained so much confidence and a new positive attitude inside of me. The way I look at life has totally changed. This course has inspired me, changed me and taught me so many things. Life is too short and you should live like it's the last day of your life.
Testimonials
Tushar D.
Switzerland
The AHA course was professional and so outstanding while being super fun. AHA taught me about the importance of teamwork and improved my communication and showed me how to adapt to a diverse work environment . It was an overall great experience and will definitely help me grow in the future.




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