What are Interpersonal Skills?
What Are Interpersonal Skills?
Interpersonal Skills Explained
Also known simply as "people skills," interpersonal skills are qualities that influence the way in which workers communicate to other individuals. While different types of businesses perform different operations, they all generate profit by selling a product or service. Therefore, workers must communicate with customers, as well as with managers and coworkers, when on the job.
Without interpersonal skills, you may struggle to accurately convey or receive messages while working. As this breakdown in communication occurs, the chance of making a mistake increases and your overall productivity level will decrease.
The Different Types of Interpersonal Skills
The term "interpersonal skills" simply refers to the qualities or traits that govern the way in which workers communicate. But there are different types of interpersonal skills, some of which include the following:
- Verbal: As the name suggests, verbal interpersonal skills involve face-to-face meetings in which you to talk or listen to a coworker, boss or customer.
- Written: Also known as nonverbal interpersonal skills, written interpersonal skills involve the use of written messages to communicate in the workplace. You may write a message for a coworker, for example, or he or she may write a message for you.
- Gestures: A lesser-known type of interpersonal skills is gestures. Gestures involve the use of hand, eye and other body signals to convey a message in the workplace. A common example is nodding, which is known universally as the signal for "yes" or "I agree."
How to Improve Your Interpersonal Skills
You can improve your interpersonal skills in several ways. When working, for example, don't be afraid to ask questions and engage with your coworkers. Even if it's not required to perform your job, communicating more frequently with coworkers will naturally improve your interpersonal skills.
Another way to improve your interpersonal skills is to go beyond verbal methods of communications by using written messages and gestures as well. In certain businesses, you may not have the luxury of using verbal communication, in which case you'll need to use an alternative method of communication, such as written messages or gestures.
Visit AHA World Campus for more information on our online business and hospitality courses and take the first step towards your career today!
Accelerate Your Career
Take your hospitality and business knowledge to the next level. View our diploma programs and online courses in hospitality and business and receive a certificate or diploma to advance your career.
This article was brought to you by American Hospitality Academy World Campus. For more news, updates, and information on our online business courses or online hospitality courses, please visit our website.
- How to Become a Hotel Manager
- Employee vs Supervisor: What's the Difference?
- 5 Reasons to Start a Career in Tourism
- How to Increase Customer Satisfaction in the Hospitality Industry
- What Qualifications Are Required for Hospitality Management?
- How to Motivate Your Employees as a Supervisor
- How to Prepare for a Job Interview
- What Does a Hotel Manager Do?
- Why Soft Skills Are Important in the Hospitality Industry
- How to Start a Career in Tourism