Formal vs Informal Business Communication

Image Communication is an essential skill in the modern-day workplace. From hotels and restaurants to retail stores, workers in all businesses must learn how to communicate with their fellow coworkers, managers, and customers in order to succeed. While all business communications involve the sharing of information within and outside of a business, there are two different types of business communications, formal and informal. Today we'll look at the differences in these two terms.

Formal vs Informal Business Communication

Formal Business Communications

Formal business communications are structured, predefined communications that occur in a business. They are typically arranged by owners, employers and upper-level managers, who establish the guidelines for the communication.

An example of a formal business communication is training new workers. When a business hires a new worker, either a manager or senior worker will likely train him or her. During this training, the manager or senior worker will communicate with the new worker.

Another example of a formal business communication is a quarterly sales meeting between executives. Many companies hold meetings in which executives discuss their sales from the previous quarter. Because it's a structured and arranged, it's considered a type of formal business communication.

Informal Business Communications

what is career and technical educationInformal business communications are unstructured communications in a business that doesn't involve predefined guidelines. They can occur between managers, coworkers, customers and anyone else in a business. The defining characteristic of informal business communications is that they don't have predefined guidelines or conditions.

An example of an informal business communication is when a worker asks his or her coworker a question. If the worker needs an answer fast, he or she may ask the nearest coworker. On-the-spot communications such as this are considered information since they aren't structured or otherwise have predefined guidelines.

Another example of an informal business communication is the greeting of new customers. A worker may greet a new customer by saying, "Hi, how are you doing today?"

It's important for workers to strengthen both their formal and informal business communication skills. Formal communications can yield better results due to their structured nature, but they are also more time consuming than informal communications. It only takes a few minutes to ask a coworker a question, but it can take days for a worker to schedule a formal meeting with his or her employer. Nonetheless, workers can benefit from learning both types of business communications.

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