Preparing Youth and Adults with 21st Century Workforce Skills

For over 30 years, the American Hospitality Academy has specialized in developing thousands of college students worldwide for employment and leadership positions in the hospitality industry. AHA is now bringing our years of experience to workforce development and youth programs to help individuals become more employable in the service industry by inspiring their "a ha!" an Amazing Hospitality Attitude. The following courses are suggested for workforce development and youth education programs.




 


Career Essentials and Service

Career Essentials & Service


The Career Essential and Service course (CES) identifies the basics work ethics and principles that are essential for any professional to develop and demonstrate in order to provide outstanding service to their customers. CES inspires participants to develop a more positive attitude, strong character, an appreciation for the benefits of effective communication and cultural understanding.



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Introduction to Hospitality

Introduction to Hospitality and Tourism


This introductory course provides an overview of the dynamic hospitality and tourism industry, it's growth and development, industry segments and their distinguishing characteristics, trends and current concerns. Students are introduced to career opportunities and the employability skills needed to succeed in specific hospitality fields.



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Business Communication

Business Communication: Verbal and Non Verbal

The Business Communication course covers the different ways by which business communication is undertaken, where specific skills need to be developed as necessary tools for business success. These include: making effective presentations, written communication, business correspondence, the art of listening and reading comprehension.



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Supervision in the Workplace

Supervision in the Workplace


A great supervisor needs "hard" skills to improve systems and "soft' skills" to improve people. This course teaches both. In order to succeed in a high performance workplace, a great supervisor needs to develop both these skills to help maintain and lead a winning team.



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ManagingDiversity in a Multicultural Workplace

Managing Diversity in a Multicultural Workplace


There is no one road map on how to approach cultural diversity issues. This course provides an understanding of culture with the development of key management skills, allowing a manager or a prospective manager to develop a range of core skills, guided by management principles that can be effectively applied in different situations.


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