Hospitality Professional Certificate

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Hospitality Supervisor

A great supervisor needs “hard” skills to improve systems and “soft’ skills” to improve people. The HSC course teaches both. In order to succeed in a high performance workplace, a great supervisor needs to develop both these skills to help maintain and lead a winning team.

The majority of supervisors around the world are more trained to identify and deal with only the hard issues such as poor quality, low production, absenteeism, and unacceptable customer service. However, the underlying cause of hard issues is often found in the soft issues.

The soft issues are the people issues – the fundamental attitudes or mindsets of your employees. These soft issues consist of less tangible aspects that are not as easily measured, yet, they directly impact the hard issues every day and therefore the bottom line of your company.

The key to your success as a supervisor is to be able to identify both the hard issues and soft issues and use the right skills to approach them. This course is designed to do just that by placing equal emphasis on hard skill and soft skill development.